Refund policy
Last Updated: August 19, 2026
At MeowWoof, we want you to be satisfied with your purchase. This Return & Refund Policy explains when a return or refund may be requested and how to contact us if you experience an issue with your order.
1. 30-Day Return Period
You may request a return within 30 days of the date your order was delivered.
To be eligible for a return, the item must:
- Be unused and in resalable condition;
- Be in its original packaging, where applicable;
- Be in the same condition as received;
- Include your order number or other proof of purchase.
A return must be approved by our customer support team before the item is shipped back.
2. How to Request a Return
To request a return, contact us at:
Email: info@meowwoof.us
Please include:
- Your order number;
- The reason for the return;
- Photos of the product, if applicable.
After reviewing your request, we will provide return instructions if the return is approved.
Please do not send a return to an address provided by a shipping carrier, supplier, or third party unless we have specifically instructed you to do so.
3. Return Shipping Costs
Return shipping costs are the customer's responsibility when the return is due to a change of mind, ordering the wrong item, or another reason not caused by MeowWoof.
We will cover reasonable return shipping costs when:
- The wrong item was sent;
- The item arrived damaged;
- The item has a verified manufacturing defect.
If the return is due to an issue caused by MeowWoof, please contact us before returning the item so that we can provide the appropriate instructions.
4. Refunds
Once the returned item has been received and inspected, we will notify you whether the refund has been approved.
If approved, the refund will be issued to the original payment method.
Refunds are generally processed within 5–10 business days after the returned item has been received and approved.
Depending on your bank, card issuer, or payment provider, additional processing time may be required before the refund appears in your account.
Original shipping charges, if any, and return shipping costs are generally non-refundable unless the return is caused by an error on our part, a damaged item, a defective item, or an incorrect item being sent.
5. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.
Email: info@meowwoof.us
Please provide:
- Your order number;
- A description of the problem;
- Clear photos or videos showing the issue.
We will review the information and, where appropriate, provide a replacement, refund, or other resolution.
Please do not discard or return a damaged or incorrect item until you receive instructions from our customer support team.
6. Incorrect or Incomplete Shipping Information
Customers are responsible for providing accurate and complete shipping information at checkout.
MeowWoof is not responsible for delays, failed deliveries, or returned shipments resulting from incorrect or incomplete information provided by the customer.
If you notice an error in your shipping information after placing an order, contact us as soon as possible at info@meowwoof.us.
We will make reasonable efforts to assist, but changes cannot be guaranteed once an order has entered processing or has been shipped.
7. Refused, Unclaimed, or Returned-to-Sender Orders
If an order is refused, remains unclaimed, or is returned to the sender because of circumstances within the customer's control, any refund may be reduced by applicable shipping, return shipping, carrier, or other fees incurred in connection with the shipment.
Refunds for these orders are reviewed on a case-by-case basis after the package has been returned and received.
8. Delivered but Missing Packages
If the tracking information shows that an order was delivered to the shipping address provided at checkout but you cannot locate the package, please first check with:
- Household members;
- Neighbors;
- The delivery location;
- Your local carrier.
You should also contact the shipping carrier regarding the missing package.
Please contact us at info@meowwoof.us if you need assistance. We will make reasonable efforts to assist with the carrier's investigation or claim process.
9. Non-Returnable Items
Certain products may not be eligible for return, including:
- Products that have been used;
- Products damaged through misuse, negligence, or improper handling;
- Personalized or custom-made products, where applicable;
- Gift cards;
- Items specifically identified as non-returnable on the product page.
If you are unsure whether your item is eligible for return, please contact us before sending it back.
10. Order Cancellation
If you need to cancel an order, contact us as soon as possible at:
We will make reasonable efforts to accommodate cancellation requests received before the order enters processing or shipment.
Once an order has been processed or shipped, cancellation may no longer be possible and the order may instead be subject to this Return & Refund Policy.
11. Payment Disputes and Chargebacks
If you have a problem with your order, please contact us at info@meowwoof.us so we have an opportunity to resolve the issue.
We may provide relevant order information, shipping records, tracking information, delivery confirmation, customer communications, and other documentation to the applicable payment processor or financial institution when responding to a payment dispute or chargeback.
12. Merchant of Record
MeowWoof operates in connection with the Western Bid™ e-commerce platform, and Western Bid, Inc. acts as the Merchant of Record for purchases made through this store.
Depending on the payment method used, customers may see WESTERN BID as the merchant or payee name on their payment account or statement.
Customer support for returns, refunds, and order-related questions is available through MeowWoof at:
Email: info@meowwoof.us
13. Contact Us
If you have any questions about returns, refunds, damaged products, or your order, please contact:
MeowWoof Customer Support
Email: info@meowwoof.us
We will review your request and work with you to resolve eligible issues as promptly as possible.