Refund policy
Effective Date: January 1, 2025
At MeowWoof, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review the following Return & Refund Policy.
1. Return Eligibility
You may request a return within 30 days of receiving your order.
To qualify for a return, the item must:
- Be unused;
- Be in its original packaging;
- Be in the same condition as received;
- Be accompanied by proof of purchase (order number or receipt).
Items returned without prior authorization may not be accepted.
2. How to Request a Return
To initiate a return, please contact us at:
Email: info@meowwoof.us
Please include:
- Your order number;
- The reason for the return;
- Photos of the item, if applicable.
Once your request has been reviewed and approved, we will provide return instructions.
3. Return Shipping Costs
Customers are responsible for return shipping costs unless:
- The item arrived damaged;
- The incorrect item was received;
- The item has a verified manufacturing defect.
4. Refunds
Once your returned item has been received and inspected, we will notify you whether your refund has been approved.
If approved, your refund will be processed to the original payment method within 5–10 business days.
Original shipping charges (if applicable) and return shipping costs are non-refundable unless the return is the result of our error, a defective product, or an incorrect item sent by MeowWoof.
Depending on your bank or payment provider, it may take additional time for the refunded amount to appear in your account.
5. Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information during checkout.
MeowWoof is not responsible for delivery delays, returned shipments, or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.
If you notice an error after placing your order, please contact us immediately. While we will do our best to assist, address changes cannot be guaranteed once an order has entered processing or has been shipped.
6. Refused or Unclaimed Deliveries
Orders that are refused by the customer or remain unclaimed after delivery attempts may be eligible for a partial refund.
Any original shipping charges (if applicable), return shipping costs, or carrier fees incurred may be deducted from the refund amount.
7. Delivered Orders
If tracking information provided by the shipping carrier indicates that an order has been successfully delivered to the shipping address provided at checkout, MeowWoof cannot be held responsible for packages that are subsequently lost, stolen, or misplaced.
Customers are encouraged to contact the shipping carrier and local authorities if they believe a delivered package has been lost or stolen.
8. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
Email: info@meowwoof.us
Please include:
- Your order number;
- A description of the issue;
- Clear photos showing the damage or incorrect item.
We will review your request and work to resolve the issue as quickly as possible.
9. Non-Returnable Items
The following items are generally not eligible for return or refund:
- Used products;
- Products damaged through misuse, negligence, or improper handling;
- Personalized or custom-made items;
- Gift cards.
10. Chargebacks
If you experience an issue with your order, we encourage you to contact us before initiating a chargeback or payment dispute.
MeowWoof reserves the right to provide order records, tracking information, delivery confirmation, customer communications, and other relevant documentation when responding to chargeback claims.
11. Contact Us
If you have any questions regarding returns or refunds, please contact us:
Email: info@meowwoof.us
We appreciate your business and will do our best to resolve any concerns regarding your order.