Refund policy
Return & Refund Policy
We want you — and your pet — to be completely happy with your purchase!
If you are not 100% satisfied with your order, you may request a return or refund within 7 days of receiving your item.
✅ Eligibility for Returns:
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Item must be unused, in original packaging, and in the same condition as you received it.
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Proof of purchase (order number or receipt) is required.
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Only regular-priced items are eligible for refunds. Sale items are final and non-refundable.
🔁 How to Request a Return:
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Contact us at info@meowwoof.us within 7 days of delivery.
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Please include your order number and reason for return.
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We will provide return instructions and shipping details.
📦 Customers are responsible for return shipping costs unless the product was defective or incorrect.
💳 Refunds:
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Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
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If approved, your refund will be processed to your original method of payment within 5–10 business days.
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Shipping fees (if any) are non-refundable.
❌ Non-Returnable Items:
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Used or damaged items not due to our error
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Personalized or custom items
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Gift cards
If you have any questions, feel free to contact us at info@meowwoof.us We’re here to help!
🔒 Shop with confidence — we value your satisfaction above all.