Shipping policy

Shipping Policy

Effective Date: January 1, 2025

Thank you for shopping at MeowWoof. We are committed to delivering your order quickly, safely, and reliably. Please review our Shipping Policy before placing your order.

1. Shipping Area

MeowWoof currently ships within the United States only.

At this time, we do not offer international shipping.

2. Order Processing

  • Orders are processed within 1–5 business days after payment has been successfully received.

  • Orders are processed Monday through Friday, excluding weekends and U.S. federal holidays.

  • During peak shopping seasons or promotional events, processing times may be slightly extended.

3. Shipping Cost

United States

FREE Standard Shipping on all orders.

There are no hidden shipping fees.

4. Estimated Delivery Time

After your order has been processed, estimated delivery is:

3–14 business days

Delivery times are estimates only and may vary due to carrier operations, weather conditions, holidays, or other unforeseen circumstances beyond our control.

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with your tracking number.

Tracking information may take up to 48 hours to become available after shipment.

6. Incorrect Shipping Address

Customers are responsible for providing an accurate shipping address during checkout.

If an incorrect or incomplete address is provided, delivery delays or failed deliveries may occur.

If you notice an error after placing your order, please contact us immediately at info@meowwoof.us. While we will do our best to update your address, changes cannot be guaranteed once an order has entered processing or has been shipped.

If a package is returned due to an incorrect address or because delivery was refused, additional shipping charges may apply before the package can be reshipped.

7. Shipping Delays

Although we strive to deliver every order on time, delays may occasionally occur due to circumstances beyond our control, including:

  • Carrier service interruptions

  • Severe weather

  • High shipping volumes

  • National holidays

  • Other unforeseen events

We appreciate your patience and understanding should any delays occur.

8. Lost or Damaged Packages

If your package is lost, arrives damaged, or is marked as delivered but you have not received it, please contact us within 7 days of the latest tracking update.

Please include:

  • Your order number

  • A description of the issue

  • Photos of the damaged package or product (if applicable)

We will work with the shipping carrier to investigate the issue and assist you in reaching a satisfactory resolution.

9. Returns & Refunds

For information regarding returns, refunds, or exchanges, please refer to our Refund Policy.

10. Contact Us

If you have any questions about your order or shipping, please contact us:

Email: info@meowwoof.us

Thank you for choosing MeowWoof. We appreciate your trust and look forward to serving you and your pets.