Shipping policy

Effective Date: October 1, 2026

Thank you for shopping at MeowWoof. We are committed to providing clear and reliable shipping information to customers across the United States.

1. Shipping Area

MeowWoof currently ships within the United States only.

At this time, we do not offer international shipping.

2. Order Fulfillment & Processing

Products are fulfilled through third-party fulfillment partners and shipped from China.

Orders are generally processed within 1–5 business days after payment has been successfully received.

Orders are processed Monday through Friday, excluding weekends and U.S. federal holidays.

During holidays, promotional events, or periods of unusually high order volume, processing may take slightly longer.

3. Shipping Cost

FREE Standard Shipping is available on all orders shipped within the United States.

There are no additional standard shipping charges.

4. Estimated Delivery Time

The estimated total delivery time from placing your order to delivery is:

10–17 business days

This estimated timeframe includes order processing and transit time.

Delivery times are estimates and may vary depending on the carrier, destination, weather, holidays, customs processing, shipping volume, or other circumstances beyond our control.

5. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.

Tracking information may take up to 48 hours to become available after shipment.

6. Shipping Delays

Occasional delays may occur because of:

• Carrier service interruptions
• Severe weather
• Holidays
• High shipping volumes
• Customs processing
• Incorrect or incomplete shipping information
• Other circumstances outside our reasonable control

If your order appears to be significantly delayed, please contact us at info@meowwoof.us.

7. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping information after placing an order, contact us as soon as possible at info@meowwoof.us.

We will make reasonable efforts to help, but changes cannot be guaranteed once an order has entered processing or has been shipped.

8. Lost, Damaged, or Missing Packages

If your package is lost, arrives damaged, or is marked as delivered but cannot be located, please contact us at info@meowwoof.us.

For packages marked as delivered, we recommend first checking with household members, neighbors, the delivery location, and the shipping carrier.

We will make reasonable efforts to assist with the carrier investigation.

9. Returns and Refunds

For information about returns, refunds, damaged products, or incorrect items, please refer to our Return & Refund Policy.

10. Contact Us

If you have questions about your order or shipping, please contact:

MeowWoof Customer Support
Email: info@meowwoof.us