Terms of Service

Effective Date: January 1, 2025

Welcome to MeowWoof. These Terms of Service govern your use of the MeowWoof website and your purchase of products through our online store. By accessing our website or placing an order, you agree to these Terms of Service. If you do not agree with these terms, please do not use our website or place an order.

1. About MeowWoof

MeowWoof is an online pet products store serving customers in the United States.

MeowWoof is the store and brand through which products are presented and sold to customers.

For payment processing and transaction purposes, Western Bid, Inc. acts as the Merchant of Record for purchases made through this store.

Customers may therefore see WESTERN BID as the payee or merchant name on their payment provider, PayPal account, credit card statement, or other transaction records.

2. General Conditions

By using this website, you confirm that you are at least the age of majority in your state or jurisdiction of residence, or that you are using the website with the consent of a parent or legal guardian where required by law.

You agree to use this website and our services only for lawful purposes and in accordance with applicable laws and regulations.

We reserve the right to refuse service or cancel an order where reasonably necessary, including in cases involving suspected fraud, unauthorized activity, abuse, or violation of these Terms.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, pricing, availability, and other information displayed on our website are accurate and up to date.

Product colors and appearance may vary slightly depending on your device, display settings, lighting, or the manufacturer's production process.

If an error or inaccurate information is identified, we reserve the right to correct it and update the relevant information.

4. Pricing and Availability

All prices displayed on the website are shown in U.S. dollars unless otherwise stated.

Prices and product availability may change from time to time.

We reserve the right to discontinue products or modify product information without prior notice.

If an obvious pricing or product information error affects an order, we may contact the customer before processing the order or cancel the affected order and issue a full refund of any amount already paid.

5. Orders and Payment

All orders are subject to acceptance and product availability.

Customers are responsible for providing accurate and complete billing, payment, and shipping information.

Western Bid, Inc., as the Merchant of Record, may process payments and may appear as the merchant or payee on transaction records.

We reserve the right to refuse, limit, or cancel an order when reasonably necessary, including where an order appears to involve fraud, unauthorized payment activity, or a violation of these Terms.

If an order is cancelled after payment has been received, any applicable refund will be issued to the original payment method.

6. Shipping and Delivery

MeowWoof currently ships within the United States only.

Orders are generally processed within 1–5 business days after successful payment.

Estimated delivery time after processing is 3–14 business days.

We provide FREE Standard Shipping on eligible orders.

Delivery times are estimates and may vary due to carrier operations, weather, holidays, high shipping volumes, or other circumstances outside our reasonable control.

For complete shipping information, please refer to our Shipping Policy.

7. Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy.

Customers may request a return within 30 days of receiving their order, subject to the eligibility requirements described in the Return & Refund Policy.

For damaged, defective, or incorrect items, customers should contact us within 7 days of delivery.

Please review our Return & Refund Policy for complete information regarding eligibility, return shipping costs, refunds, and other applicable conditions.

8. Intellectual Property

All content on this website, including text, graphics, logos, images, product descriptions, designs, and other website content, is owned by or used by MeowWoof with appropriate rights or authorization.

You may not copy, reproduce, distribute, modify, publish, or commercially use website content without prior written permission, except where permitted by applicable law.

9. Prohibited Uses

You may not use this website:

• For any unlawful purpose;

• To violate applicable laws or regulations;

• To infringe intellectual property rights;

• To transmit malware, viruses, or harmful code;

• To engage in fraudulent, abusive, or deceptive activities;

• To interfere with the security or functionality of the website;

• To attempt to gain unauthorized access to our systems or services.

We reserve the right to restrict or terminate access to the website where reasonably necessary to protect our customers, business, systems, or services.

10. Website Availability

We make reasonable efforts to keep the website available and functioning properly.

However, we do not guarantee that the website will always be available, uninterrupted, secure, or error-free.

Website maintenance, technical issues, service interruptions, or circumstances outside our reasonable control may temporarily affect access to the website.

11. Limitation of Liability

To the fullest extent permitted by applicable law, MeowWoof and its service providers shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from the use of the website or products purchased through the website.

Nothing in these Terms is intended to exclude or limit any rights or remedies that cannot legally be excluded or limited under applicable law.

12. Chargebacks and Payment Disputes

If you experience a problem with an order or payment, we encourage you to contact us first so that we can investigate and attempt to resolve the issue.

When responding to a payment dispute or chargeback, the applicable payment processor or Merchant of Record may provide relevant documentation, which may include order information, payment records, tracking information, delivery confirmation, and customer communications.

13. Governing Law

These Terms of Service shall be interpreted and applied in accordance with applicable law.

Nothing in these Terms is intended to limit any consumer rights or protections that cannot legally be waived or excluded.

14. Changes to These Terms

We may update these Terms of Service from time to time.

Any updated version will be posted on this page with a revised effective date where appropriate.

Your continued use of the website after an updated version has been posted constitutes acceptance of the updated Terms to the extent permitted by applicable law.

15. Contact Information

If you have questions regarding these Terms of Service, your order, or our services, please contact us:

Email: info@meowwoof.us

Payment and Merchant Information

MeowWoof uses Western Bid, Inc. as the Merchant of Record for purchases made through this store.

As a result, WESTERN BID may appear as the merchant or payee on your PayPal account, credit card statement, bank statement, or other payment records.

This payment arrangement does not change the MeowWoof brand name or the website through which customers browse products and place orders.

Thank you for choosing MeowWoof.